Surprise DNA Results Are Turning Customer-Service Reps Into Therapists
(Bloomberg) -- It was a one-line chat reply from an AncestryDNA customer-service rep that ripped Catherine St. Clair’s life apart.
St. Clair, 57, is her family’s resident genealogist and had sent her saliva to Ancestry for testing. So when her brother Mike showed up as a “first cousin or close relative,” she assumed it must be a glitch. Even stranger: The test showed that someone she had never heard of was a much closer genetic match than Mike.
She contacted Ancestry customer service through the website’s chat feature. Calmly, a representative named Pam explained centimorgans, a unit for measuring genetic linkage. Siblings, Pam said, normally share about 2,600 centimorgans of DNA, while half-siblings share 1,800.
“She said, ‘Go click on the little icon by his name. It will tell you how much you share with him,’” recalled St. Clair. “And when I clicked on it, that’s when the floor fell out from under me.’’
Mike wasn't her full brother. They didn’t share the same father.
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Surprise DNA Results Are Turning Customer-Service Reps Into Therapists
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Surprise DNA Results Are Turning Customer-Service Reps Into Therapists
KARMA RULES
Those Who Can Make You Believe Absurdities, Can Make You Commit Atrocities': Voltaire
Those Who Can Make You Believe Absurdities, Can Make You Commit Atrocities': Voltaire
Re: Surprise DNA Results Are Turning Customer-Service Reps Into Therapists
At least these people don't have to worry about being "Chipped" (idenity microchipped, inserted under the skin, like your pet). They have already voluteered.
KARMA RULES
Those Who Can Make You Believe Absurdities, Can Make You Commit Atrocities': Voltaire
Those Who Can Make You Believe Absurdities, Can Make You Commit Atrocities': Voltaire